Refunds, cancellations, exchanges and returns.
1. KARMIC endeavour to deliver the correct products to the correct address at the correct time, however should KARMIC make an error, or delivery an inferior quality product, KARMIC will refund you the total value of the error/inferior product and where practical schedule another delivery to rectify the issue, PROVIDED THAT your advise KARMIC of such errors no later than 24 hours after receipt of your order;
2. KARMIC do not offer refunds for circumstance including but not limited to changes of mind, inability to receive delivery, general dislike of the taste/experience of the KARMIC product, incorrect product selection (by you), incorrect storage of the products (by you) or changes of your plans for the cleanse period or other similar unforeseeable circumstances you may experience. In this instance, KARMIC may offer you a “store credit” equal to the value of your order to be redeemed at a later date by you or a person you nominate PROVIDED THAT you advise KARMIC of such changes no later than 48 hours prior to the starting date of your order. Any other person who takes receipt of your order for their own consumption of KARMIC products is assumed by KARMIC to have read and understood these Terms and Conditions.
3. You may wish to swap a KARMIC product for another KARMIC product of equal value – KARMIC are happy to accommodate such requests PROVIDED THAT your advise KARMIC of such changes no later than 48 hours prior to the starting date of your order;
4. Generally, KARMIC do not offer refunds. However we do accept that personal circumstance may change to the point where clause 5)b) no longer applies. In such circumstances, KARMIC may choose at its sole and absolute discretion to refund your order in full PROVIDED THAT your advise KARMIC of such changes no later than 48 hours prior to the starting date of your order;
5. To receive a refund, exchange or to cancel your delivery, you must notify KARMIC directly via phone or email (comments on social media to not constitute notification);